Unacceptable

Mark White Nissan Fourways last week I have received an email from Diantha Govender which stated that my car service plan on my Nissan Almera has expired I must extend my service plan. I rep**** and asked when did it expire because I brought the car for service around August they returned and said I must bring it towards December it is still early, by that time it was towards 60000 km odometer as I was preparing to book for service I was told that the car service plan has expired. I questioned them that the car is still on warrant and it was explained to me that the car is on warrant until 90000 km they will service it then after I will have to renew it I still want them to continue. Diantha Govender said 3 years warrant even if it's not on 90000 km. Secondly when I bought the on May 2020 it without car matts and they kept saying they will order for me I kept on reminding them I only got them on late September 2022. Just imagine how they treat their customers, Mark White please intervene on this matter I expect my car to be serviced according to what your salesman Allen explained to me.