Wrongfully billed

I got billed for a dstv call out that wasn’t even part of my block . When I asked why I got a ****py email from Ursula . The matter wasn’t even investigated....

I tried calling her test and today but she always unavailable.

I want to speak to someone higher than her !

Here is the emails

Good day

I trust you are well. I would like to find out why we are being charged for the dstv call out. Is it a fee all the units are charged this month? If so I do not recall being notified that we would be charged extra for a dstv call out or why dstv would be coming out. If this is just for my unit then I must contest it as I did not call dstv out this month.

Kind regards

And her reply

Dear Owner

We receive a complaint from unit B05 that there DSTV did not work.

We have send our contractor to the unit to investigate the matter and the reason why, the residents in B05 did not have DSTV.

With the investigation he discovered that unit B06 have pulled out B05’s DSTV cable to make provision for a second cable for their unit. Explorers needs 2 cable’s to be able to get signal to all the channels and most of the residents that have Explores needs to arrange for a second cable and any cost would be for their account. In this scenario the residents just unplugged B05 cable to make provision for their second cable which is not acceptable.

Due to the fact that this was not B05 or the body corps negligence or a problem caused by them, but cause by unit B06 the cost for the technician will be for the owner account.

I trust you will find the above in order.