No customer service and false information.

I recently purchased some items from a business based in Durban Marine Home. I seen the items on their website and placed the order. I also paid the courier fee as stipulated on their website for delivery. Payment went off immediately. The next day i was messaged via whatsapp and told some items were not available. They said they have similar alternatives. I called them and tried to cancel the order but they did not want to cancel the order. A manager spoke to me and told me the alternatives were just as good. So i proceeded with the order.

A week later the courier delivered my order. It was packed in two boxes. When opening the first box alot of the items had some damage to them. Looks like the order was packed haphazardly into the box. The second box was ok. Another thing i found is that alot of the items were old, faded and scuffed. Not looking like the pics on the website. Some of the alternatives sent were dirty and grimy and faded on one side.

I took pics of all the damaged items and defective items that were very bad and whatsapped the company immediately. I received a response saying they will show the manager.

The next day still no response from manager. I then emailed the company as well. By the next day again there was still no response. Finally i called them and managed to get hold of a manager called Rani.

Rani was aware of what transpired. She starts shouting me on the phone saying i paid courier for one box and the order was very big so they had to pack as they could. And since they only have cover for one box with the courier there is nothing they can do. It is my problem not theirs. I asked her why did they not inform me to pay more courier fees if the order was to big. She could not give me answer. I asked her about the faded and scuffed items. On that again she could not answer me. She was full of attitude and that she cannot entertain my complaints any further as she was very busy. I told her this is totally unacceptable and that i want to speak to the owner. She said she will get him to call me.

A day later and still no response from the company. I called the Rani again and she said she gave the owner named Waseem the message the previous day and she does not know why he did not call or when he will call. She refused to transfer me to him or give me his number to call him directly. I tried calling the company and asked for the owner but they keep transfering me to the same manager only.

This is pathetic service from such a big company. No customer service, false advertising, arrogance and rudeness by manager and lies after lies.

I wont reccomend anybody to buy from this business.

Extremely Dissapointed.