1 reviews | Active since Jun 2016
Unreachable
<p>I made an appointment for some tests at the end of April and was uable to have them done as I was menstruating. i had to rebook for the begining of May. However i could not make that appointment either. i could not cancel the apointment and reshedule because i could not get hold of any one at the clinic. Numerous calls to the call centre and i was told that i had to deal with the Sandton branch directly, where the appointment was made. The contact number i was given is unreachable and any other number i have tried goes unanswered. the frustrating thing is that i have alrady made a R500 payment and if MS cant help me i would like a refund atleast</p>
Dear Zafira,
Apologies for the problems you have had in booking your services at our Sandton centre. We can certainly reach an urgent solution either by way of a refund or getting you booked in with urgency for your tests.
I'll have someone try you on the number listed on the profile but you are also welcome to contact me directly at our head offices number on ***.
Sorry again that the process has been so difficult, I'm confident we reach a desirable solution for you.
Kind regards,
Andrea
Advocacy and Engagement Manager
Dear Zafira,
Apologies for the problems you have had in booking your services at our Sandton centre. We can certainly reach an urgent solution either by way of a refund or getting you booked in with urgency for your tests.
I'll have someone try you on the number listed on the profile but you are also welcome to contact me directly at our head offices number on ***.
Sorry again that the process has been so difficult, I'm confident we reach a desirable solution for you.
Kind regards,
Andrea
Advocacy and Engagement Manager