1 reviews | Active since Nov 2015
Unproffessional laid back attitude
I called Marie Stopes for an appointment but also to enquire about the Implanon. All checked out and an appointment was set. I went to the Gandhi Square branch only to be turned away because of my choice of contraceptive. The information provided was false and not factual I honestly thought they just didnt want to insert the iMPLANON. I was told different reasons why I couldnt go through with the implant, one being my weight. I was told that I have to weigh 90kg by their supervisor and 80kg by the nurse. I thought it was based on personal side effects. I had the Implanon removed 3 months back and went in to put it back as it worked very well for me, only to be told stories. Referred the matter to their head office and I was referred back to the clinic. No one takes this contraceptive issue seriously even at HQ level. The Dept of Health made this availiable to all who choose to use this method but this clinic refuses to do the insertion for reasons beyond me.
Good morning
We sincerely apologise for the delay in our reply- upon receiving your feedback we undertook an internal investigation to better understand the issues involved and the misinformation around long acting reversible contraception that occurred. We have identified key gaps that need to be addressed and apologise that you had a negative experience as a result. However we would absolutely like to assist you with an implant service and to apologise for the inconvenience caused to you both at your appointment and for the difficulty you experienced in following the matter up with us.
Unfortunately due to the anonymity of Hello Peter we do have any way to contact you directly, so I need to trouble you to reach out one more time, but this time you can do so to me directly at ***. I can then immediately arrange for an alternative appointment with a provider fully trained on the latest information around the family planning method you are seeking. If you prefer you are welcome to reach me by phone at *** and asking for Shona.
Again, please accept our apology for the experience to date, we will do everything we can to assure you that we are committed to contraception care and to righting errors in service quality when they do happen.
I look forward to hearing from you so that I can further assist.
Kind regards,
Shona
Good morning
We sincerely apologise for the delay in our reply- upon receiving your feedback we undertook an internal investigation to better understand the issues involved and the misinformation around long acting reversible contraception that occurred. We have identified key gaps that need to be addressed and apologise that you had a negative experience as a result. However we would absolutely like to assist you with an implant service and to apologise for the inconvenience caused to you both at your appointment and for the difficulty you experienced in following the matter up with us.
Unfortunately due to the anonymity of Hello Peter we do have any way to contact you directly, so I need to trouble you to reach out one more time, but this time you can do so to me directly at ***. I can then immediately arrange for an alternative appointment with a provider fully trained on the latest information around the family planning method you are seeking. If you prefer you are welcome to reach me by phone at *** and asking for Shona.
Again, please accept our apology for the experience to date, we will do everything we can to assure you that we are committed to contraception care and to righting errors in service quality when they do happen.
I look forward to hearing from you so that I can further assist.
Kind regards,
Shona