Unprofessionalism

The consultants are very friendly in a sense that they speak well to the customers. However during this lockdown everything is done virtually so their system of doing things has slowed down. I requested for their service, it's the 4th week and there has been no one to attend to my urgency. One of the nurses weren't so friendly over the phone when I officially contacted them. I also paid but was told my payment wasn't received, so I had to deal with that on top of my frustrations. Appointments are either cancelled or postponed