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Molemo M

1 reviews | Active since Sept 2018

23 Sept 2018, 02:49

The clinic from hell

One would expect that when you get into contact with a institution such as Marie Sto**** you would come across an instution sensitive to a patients emotional state and an wholistic approach when dealing with patient.

However this was not the case, we got to the clinic which leave very little to be desired for the fees they charge. And we were handed make shift que cards that states what number you were, obviously making an appointment prior was pointless at this turn, we later learnt that it was a first come first serve bases

Neverous as hell we proceed to wait for staff whom was running late. We where then handed paper work to fill in, again ignoring the precedent of first come first serve, we were then greeted by a female whom explain that she the consultant and those who came in for "short services" should proceed to the other side of I suppose what they have termed the clinic.

We where then told that us partners to the patients we were not join our partner in during the consultation.

At this point I'd like to draw you attention to the following :

1. Pregnancy affects both parties 2. Family playing in a consultative matter in which the assistance of a professional would be benefitial. 3. If a man is there his probably the support system to the already nervous patient 4. By councilling both parties one is able to recognize that whether there's a level of coercion that exist.

Back to my story.

Annoyed I left and waited in agony in the car contemplating whether I'm a father or not and if so would termination be safe for my partner or not and what are the implication

And if I'm not a father what wrong with my girlfriend.

When my girlfriend arrived back at the car she in near tears for the following 1. The medical pseudo professional was rude enough to act oblivious to the fact that we had taken 2 separate pregnancy tests and they came back negative yet her period had been delayed by almost 3 months

2. Her sheer disregard for what the patient need... Pregnancy test, scan and councilling was valgur to say the very least

3. The scan showed a mass however is inconclusive and therefore she must consult at gynecologist.

Now having considered all that was said about this instution we are of the view that this expensive hole in a wall instution is an anticlimax to its reputation

Being in an affluent area you expect that patients are afforded privacy that comes with private institutions by having separate rooms and as opposed to separation patient from support system have them sit in the room together to reduce both tentions.

The whole exercise of getting conclusive answer from a doctor was nothing but a let down because like a pharmacy they refer you to a doctor instead of having one on call to provide adequate medical care.

In closing I erge anyone who want a conclusive and all round medical experience to trend as far away from this institution irrespective of where it's located with great emphasis place on their Sandton location. Rather see a doctor whom will respect the time and hard earn money... Instead this toll gate of an clinic which I believe is as good as the leaflets stuck of a lamp post advertising similar services

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Replies (1)
Marie Stopes South Africa
Marie Stopes South Africa's reply30 Oct 2018, 11:59
Official

Dear Sir,

We are very sorry to hear you did not receive a satisfactory service at our Sandton Centre. This has been escalated to the Regional Clinical Manager in Gauteng to address with the staff there. Please accept our sincere apologies.