lB
lyntina B
1 reviews | Active since Mar 2015
23 Aug 2021, 17:45
Refund request- 1 month later and all communication just ignored!
What Ridiculous service! Its actually disgusting how an organization/business can just ignore a clients request like this. I have been advised my refund would be paid within 7-14 days and nothing then I get someone who said no it would be in my bank last week Friday if not then the Saturday contact them. After a month of calls emails texts and WhatsApp messages still to this day nothing. Now my emails and WhatsApp messages are just ignored. Their worker/receptionist at the Sandton clinic never sent my refund form as she should have. But they just refuse to assist with rectifying the situation. BAD BAD BAD SERVICE
Helpful (0)
Replies (3)0
Replies (3)
Marie Stopes South Africa's replyOfficial
23 Aug 2021, 20:42Dear Lyntina.
Please accept our sincere apologies for your experience. Your complaint has been noted - please allow us to investigate and one of our team members will be in touch with you tomorrow to address the matter.
Please accept our sincere apologies for your experience. Your complaint has been noted - please allow us to investigate and one of our team members will be in touch with you tomorrow to address the matter.
Marie Stopes South Africa's reply23 Aug 2021, 20:42
Official
Dear Lyntina.
Please accept our sincere apologies for your experience. Your complaint has been noted - please allow us to investigate and one of our team members will be in touch with you tomorrow to address the matter.
Please accept our sincere apologies for your experience. Your complaint has been noted - please allow us to investigate and one of our team members will be in touch with you tomorrow to address the matter.
lB
lyntina B's updateReviewer Update
23 Aug 2021, 20:51I hope I get feedback and this get resolved. It disgusts me having to chase after my own money like this.
lB
lyntina B's update23 Aug 2021, 20:51
Reviewer Update
I hope I get feedback and this get resolved. It disgusts me having to chase after my own money like this.
Marie Stopes South Africa's replyOfficial
24 Aug 2021, 10:49Dear Lyntina.
We have just tried to call you but it says "subscriber is not available at present". We can confirm that your refund was processed on Friday and the funds should reflect in your account today at the latest.
We have also sent you an email regarding the matter.
Again, please accept our sincere apologies for the delay and inconvenience caused.
We have just tried to call you but it says "subscriber is not available at present". We can confirm that your refund was processed on Friday and the funds should reflect in your account today at the latest.
We have also sent you an email regarding the matter.
Again, please accept our sincere apologies for the delay and inconvenience caused.
Marie Stopes South Africa's reply24 Aug 2021, 10:49
Official
Dear Lyntina.
We have just tried to call you but it says "subscriber is not available at present". We can confirm that your refund was processed on Friday and the funds should reflect in your account today at the latest.
We have also sent you an email regarding the matter.
Again, please accept our sincere apologies for the delay and inconvenience caused.
We have just tried to call you but it says "subscriber is not available at present". We can confirm that your refund was processed on Friday and the funds should reflect in your account today at the latest.
We have also sent you an email regarding the matter.
Again, please accept our sincere apologies for the delay and inconvenience caused.