OM
Olwethu M

1 reviews | Active since Aug 2018

08 Oct 2019, 11:31

Reception lady at Pretoria Marie stopes refused to call the lab for my results.

I went to Marie Stopes today the 8th of October 2019.

Today another lady was on duty at the reception who didn’t seem interested in assisting me. When a nurse asked her as to why she doesn’t call the lab for my results , the lady just rolled her eyes and told me I will get a call when the results are here. Mind you it’s been two months and getting the results only takes two weeks . Call the lab when the client is in front of you.

So now I’m going back home with no results because the reception lady refused to help me.

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Replies (1)
Marie Stopes South Africa
Marie Stopes South Africa's reply08 Oct 2019, 15:18
Official
Dear Olwethu. Please accept our apologies for the service you received at our Pretoria centre. This has been escalated to our management team to address with the receptionist and to fast track getting your results from the lab.