1 reviews | Active since Jul 2016
Pathetic service
My wife had the most terrible experience at the sandton branch.
Her consultation started opposite the waiting room with the door open - there was no privacy and a complete lack of confidentiality.
She then went into the next room for examination and the nurse (who didn’t have a name badge or care to introduce herself) asked her what she came in for - when she said she chose a package: option 2, the nurse said she had no idea what that was and said she’ll do what she thinks.
She ran through a history without any engagement and no contraception advice and then told her to go ‘pee in a cup’ - when she asked which cup, she said “a cup is a cup”.
She then told her to go onto the bed and put her legs on each leg holder. It seemed as though she forgot that a breast and abdominal examination needed to happen before asking her to get on the chair because she didn’t tell her to remove her bra. She then took both her hands and groped her breasts and then said “that’s fine” and when she assessed the abdomen she rubbed her tummy and commented, “nice tummy”.
My wife asked her if it would be sore - and she didn’t respond. She just proceeded to take gel and slap it on her and tried to force the speculum in. When she asked her to wait for a minute because it was sore - the nurse just shouted at her and told her to put her bum down, she was in agony and asked her to just stop for a bit but she just continued to try ram the speculum in. It was unsuccessful and she said she wanted to stop so the nurse told her to get up and go change - without giving her any tissue to wipe off the gel.
This ordeal wasn’t over until the nurse told her, “I don’t know how you are going to have children- you have such a low pain threshold”.
I am devastated hearing my wife tell me how she felt violated and having her come to my car in tears after this experience. You would think Marie Stopes would be a sanctuary for women who are in need of support in all different levels. I am so disappointed to see that the staff so unkind, unwelcoming and dismissive.
