KS
Kay S

1 reviews | Active since Jul 2019

08 Jul 2019, 17:27

Not timeous, rude and unprofessional staff

I had the worst experience at the MS Pretoria branch. Firstly my booking was for 07:30 but the centre only opened at 8. I only got to see the doctor at 9:41. The doctor was so rude and very impatient. I actually walked out of the examination and told him that for the amount of money I was expected to pay for their services, I wasnt going to take anymore of his rudeness and impatience with me as a paying patient. I called in to book an a appointment at a different centre in Gauteng and I was informed that the same doctor works at their other branches so I told him I refuse to be helped by that doctor and opted for a different clinic altogther. @MS if your staff is going to treat us like **** for a paid for service, then you can miss out on patients like me.

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Replies (1)
Marie Stopes South Africa
Marie Stopes South Africa's reply10 Jul 2019, 17:22
Official
 Dear Kay. At Marie Stopes we strive to deliver client centered care and your experience goes against everything we believe in. Please accept our most sincere apologies for this and please be assured we take such complaints seriously. This has been escalated to management and action will be taken.