No refund policy in place

When booking an appointment, they want their money asap but when it’s time to receive your refund back, there’s stories. No refund policy stipulated on the website nor on the refund form but the call centre miraculously has one when it’s time to pay.

Paid on the 22nd for an appointment on the 23rd of Feb. Procedure couldn’t take place so refund was due on the 24th or today 3rd March, as communicated by the receptionist. Today 3rd March, call centre tells me of a refund policy of 7 days which doesn’t appear on the website and was neither communicated by the receptionist at their Pretoria branch.