1 reviews | Active since Nov 2010
****MY BEHAVIOR - WHAT A DISSPOINTMENT
Paid R750 for a Pap smear (Women Wellness Package) in June, fulfilled my appointment at Ghandi but ended up waiting for 3 hours without being attended to. Left and booked again For Sandton because ******s messed with my car while I was parked at Ghandi. On the day of my booking, my period starts and I cancel (Cant do a PS on your period).
Then when i try book for the THIRD time, told that date is too far away, that I'll be called to reschedule. No Call. 3 months passed and now my money is gone. R750 down the drain for What?
All we want is to support Marie Stopes and spread the word that it's not JUST an ******** Clinic but a 360 women wellness centre BUT all they care about is the $$$$. Nobody can explain to me why my money was forfeited, why i wasn't called to reschedule. Nobody cares that i actually fulfilled my appointment and that THEY FAILED ME and im in this position because they failed to see me on my first appointment.
Call centre is useless as it doesn't follow up on calls when they see clients aren't calling back on specified dates.
IM SO HURT! ALL I WANT IS TO CHECK THAT MY IUD IS IN PLACE AND THAT I DONT HAVE NASTY CANCERS IN MY CERVIX, BUT MARIE STOPES DOESNT REALLY CARE. WOW!!!
We understand the importance of the services we provide, and it is our utmost priority to ensure the well-being and satisfaction of our clients. Your experience clearly fell far short of the standards we strive to uphold, and for that, we are deeply sorry.
Again, we sincerely apologize for the negative experience you had, and we appreciate your patience as we work to rectify the situation. If you have any additional questions or concerns in the meantime, please do not hesitate to contact us.
Thank you for bringing this matter to our attention, and we look forward to addressing it promptly.
Warm regards,
Marie Stopes
We understand the importance of the services we provide, and it is our utmost priority to ensure the well-being and satisfaction of our clients. Your experience clearly fell far short of the standards we strive to uphold, and for that, we are deeply sorry.
Again, we sincerely apologize for the negative experience you had, and we appreciate your patience as we work to rectify the situation. If you have any additional questions or concerns in the meantime, please do not hesitate to contact us.
Thank you for bringing this matter to our attention, and we look forward to addressing it promptly.
Warm regards,
Marie Stopes
