EM
Elle M

1 reviews | Active since Nov 2010

03 Oct 2023, 15:43

****MY BEHAVIOR - WHAT A DISSPOINTMENT

Paid R750 for a Pap smear (Women Wellness Package) in June, fulfilled my appointment at Ghandi but ended up waiting for 3 hours without being attended to. Left and booked again For Sandton because ******s messed with my car while I was parked at Ghandi. On the day of my booking, my period starts and I cancel (Cant do a PS on your period).

Then when i try book for the THIRD time, told that date is too far away, that I'll be called to reschedule. No Call. 3 months passed and now my money is gone. R750 down the drain for What?

All we want is to support Marie Stopes and spread the word that it's not JUST an ******** Clinic but a 360 women wellness centre BUT all they care about is the $$$$. Nobody can explain to me why my money was forfeited, why i wasn't called to reschedule. Nobody cares that i actually fulfilled my appointment and that THEY FAILED ME and im in this position because they failed to see me on my first appointment.

Call centre is useless as it doesn't follow up on calls when they see clients aren't calling back on specified dates.

IM SO HURT! ALL I WANT IS TO CHECK THAT MY IUD IS IN PLACE AND THAT I DONT HAVE NASTY CANCERS IN MY CERVIX, BUT MARIE STOPES DOESNT REALLY CARE. WOW!!!

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Replies (1)
Marie Stopes South Africa
Marie Stopes South Africa's reply03 Oct 2023, 15:50
Official
Dear Elle, 

We understand the importance of the services we provide, and it is our utmost priority to ensure the well-being and satisfaction of our clients. Your experience clearly fell far short of the standards we strive to uphold, and for that, we are deeply sorry.

I would like to assure you that we take your concerns very seriously, and we are committed to investigating this matter thoroughly to understand what went wrong and how we can prevent such issues from occurring in the future. Rest assured that your feedback has been shared with the relevant teams to address the issues you encountered.

Regarding the payment you made for the Women Wellness Package and the subsequent scheduling challenges you faced, we will investigate the matter further and ensure that you receive a fair resolution. Our goal is to provide the care and support you need and deserve.  We will work diligently to resolve the issue and provide you with a comprehensive response. Your well-being and satisfaction are important to us, and we are committed to making things right.

Again, we sincerely apologize for the negative experience you had, and we appreciate your patience as we work to rectify the situation. If you have any additional questions or concerns in the meantime, please do not hesitate to contact us.

Thank you for bringing this matter to our attention, and we look forward to addressing it promptly.

Warm regards,
Marie Stopes