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Sharon T

1 reviews | Active since Mar 2013

09 Jan 2020, 14:25

Marie Stopes is the pits!!

I went to the Marie Stopes Diepkloof Branch on 01 October 2019 for a Pap Smear. That became the worst clinical decision of my life!!! I paid R4500 thinking it will be a huge relief to receive my results within a week. The Pap smear was horrific, I experienced pain throughout and the nurse was aloof even when she changed the testing equipment. No emotional support nor explanation for my terrible pain. I was in tears the whole time. Then the test results didn't come back in the week. I called the Call Centre several times and they could offer no explanation as to why I hadn't received my results, each consultant would tell me they noted my complaint. I kept going to the Centre only to be told that Neurberg Global Labs had not sent them and they can't get a hold of 'the lady there'. I had to see my results on the screen after I asked to view them!!! If you are considering Marie Stopes, rather save that money to go directly to a Professional or if you can wait a little longer, the local clinic. The services at Marie Stopes are not worth a cent of your money!!Their purported care is an absolute lie! They just care about money. Never and never again.

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Replies (2)
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Sharon T's update09 Jan 2020, 21:13
Reviewer Update
Correction on the amount paid - - R450.
Marie Stopes South Africa
Marie Stopes South Africa's reply10 Jan 2020, 16:30
Official
Dear Sharon. Please accept our most sincere apologies for your experience. This has been escalated to our management team and they will be in touch with you on Monday to resolve this issue with you.