TS
Tess S

1 reviews | Active since Mar 2020

20 Oct 2020, 16:01

Marie Stopes is a danger due to unsanitary conditions

I write this review with a heavy heart and tears streaming. I hope that this review alerts people about the dangers of medical providers such as Marie Stopes.

In March of this year, I decided to put my health first and go for the woman wellness check up. It was just going to be a routine check up and I had no fears about it.

Unfortunately, three days after the check up, I picked up a terrible infection which I could’ve only contracted from the clinic.

It is terrifying for me ... I live a nightmare everyday of my life since that day. My mind has thought about the worst possible scenarios.

The sad thing is I thought I was going into a sterile room. The only thing I can think happened is that steps were missed in the sterilization process and now I feel as though my whole life is ruined.

I can’t explain to you how my mental health has taken a nose dive ever since that experience.

I hope no one else has to go through what I am going through. And hopefully this doesn’t happen to anyone else in the future.

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Replies (1)
Marie Stopes South Africa
Marie Stopes South Africa's reply22 Oct 2020, 17:20
Official
Dear Tess. Please accept our apologies for your negative experience. 
 
MSSA, pride ourselves in ensuring quality care that is patient-centred to your expectations. Providing a safe environment for all our clients is a core value of ours, that is why we ensure that all our clinical staff performs procedures in a safe environment that upholds all infection prevention and control measures. This includes sterilisation of equipment appropriately, constant hand hygiene, and aseptic techniques used during invasive procedures. This is implemented together with strong policies of clinical care and Infection Prevention and Control policies. This is all developed to ensure that no client’s well-being (inclusive of mental well-being) is affected negatively. 

It is important to also note that some adverse event have the potential to arise and, in such cases, we have a process to be followed that allows for the adverse complication to be addressed and the client’s well-being to be restored so we encourage you to come back into the centre for an assessment.

The MSSA team will open an investigation to review the circumstances pertaining to your complaint, please confirm which of our centres you went to and the date of the service?