Do Not go to the Sandton Branch: EVER

Very very bad service at the Sandon branch

I booked a woman well appointment for the 31 August 2017 and on the call center the time was agreed for 14:00. I arrived at the Sandton branch promptly at 13:55, the facility is not well maintained and looks dirty, which is not what I would expect from a facility I am expecting medical related services from. • There was a sign that says “ sit down and we will attend to you” so I took a seat. • An hour past before anyone made any contact with me. • Anyone who approached the admin desk was also told to sit down and the will be attended to, during this time I made small talk with the lady next to me and she expressed how disappointed she was with the establishment and the service. • After an hour of sitting blankly at reception, the admin lady pointed at me and I said I should go to her, I went into the “reception/admin room” she was rude and abrasive: I expect this kind of behavior from a government clinic or hospital not an establishment where I am expected to part with my money to receive a service. I actually felt a little sorry for people who would come here for terminations it is such an emotional and psychically taxing experience and the behavior and attitude of the staff at the Sandton branch certainly cannot be making the experience easier. • While my admin was being done a young lady dressed as a nurse came in and for a while they discussed lunch and other unrelated things ( I continued to be kept waiting). • I was then told to go to another waiting room where I found a lady who told me she had been waiting for her turn since 12:00, it was now nearing 15:30. • While seated a lady who had come in after me at reception came in and within 5 minutes someone came to attend to her, the 12:00 lady was still seated there, • I complained and I was told her appointment would take less time than mine, no consideration was taken into how much time I had already spent waiting with no one to tell me why the waiting period was so long. I was meant to be back at work at 15:30. • Eventually it was my turn, the consulting room I was directed to was dirty looking and missing equipment, the gentlemen who did my assessment was friendly and I think he was the saving grace of my whole experience. • That young lady dressed in a nurses outfit kept walking in and chatting, I don’t think I need to detail how uncomfortable having a pap smear is and how having people walk in and out of the room would make the experience only more terrible. • I left that place with such regret and anger , it’s not a place I would recommend for anyone for any kind of service.

Skip to week later to when I needed to pick up my results:

• I called ahead to ask if my blood and pap smear results had been received ( I spoke to the reception/admin lady on the phone, she wasn’t much happier then when I last saw her). She confirmed my results where available. • I drove to go get them on the 14 of September 2017 I arrived and I went straight to reception to alert her that I was there to pick up my results, she looked for them and said I should take she would print them up. • I took a seat and I watched her google outfits( yes clothing outfits) on her computer for 15 minutes, no further communication has given on printing my results. I had to be back at work so I stood up and asked her if this would take a long time, she then told me “ Oh you have to wait for the other appointments to finish). Last time I had to wait for appointment I waited 1:30 minutes. She didn’t communicate this little detail to me but rather just said “ sit down, I will print your results” • So I left as I had to be back work, results-less. At this point I really just want my money back so I can do my pap smear somewhere else because I doubt there will be a time where I will have spare two hours of my work week day life to go sit in that dirty reception room to actually get my results. o I parted with R1580 to treated like I was in a government clinic, if I was willing to have to spend half a day before being attended to I would have gone to joburg gen, it would have cost me nothing. o The staff is rude and abrasive o The facility is dirty o There is no communication on the processes or how long the wait is when you arrive, if you make a 12:00 appointment how is it ok to only be attended to at 15:00? With no explanation given or apologies ?