Bad service at Marie Stopes and no stock of IUD’s

I booked an appointment with Marie stopes for an IUD insertion at their brynston branch over the phone via their call center. I got a reference number and the booking was made and set. On the day of the appointment, I call the call center to inform them that I might be late for my IUD appointment , and they gave me a direct line to the bryanston branch which I called and made aware that I might be late. Upon my arrival at the clinic, I received zero service or acknowledgement for over half an hour. No one asked if I was assisted or if I needed any help, and when I was eventually called to the so called “reception” or office, the lady didn’t even close the door, giving me no privacy or comfort , not that it would help because you could clearly hear whatever conversation was being held inside even if the door was closed, which is very poor for a clinic that is supposed to give comfort and privacy to their clients. I told her that I made an appointment for an IUD insertion and she blatantly told me that she does not have stock of IUD’s. I had made the appointment on a Thursday for the Monday, the call centre did not inform me that the brynston clinic had no stock of IUD’s , even on the day of the appointment when I called them. The lady told me that they had informed the call centre a long time ago of no stock and that she did not know when they’ll have stock. I don’t understand how the call centre booked my IUD appointment for a clinic that “supposedly” did not have any in stock, surely they should have known. They lady at the clinic seemed very disinterested and ready to go home and in no way did she try to find anything out for me or try help me book at a Marie stopes that had stock. I was very disappointed in the service I received from Marie Stopes