1 reviews | Active since Feb 2016
Bad bad service
I've been waiting to get my injection for 1 hour now and no nurse is attending me. I keep on asking the receptionist what's going on and she tell me 2 nurses are busy with some doctor and clients. The client that I am is not as important as the clients that are with the the doctor. That's nice to know Koz I've taken my injections with Marie Stopes for a long time now but I'm not valuable to them... I'm so disgusted by this and will definitely look for another private clinic because this is unacceptable.
Good day,
We were very sorry to hear about your negative experience and wait time you faced at your recent visit to our centre. We sincerely apologise for the inconvenience caused and assure you that no client is more important than another. We care deeply about every person who seeks out our centres for ***ual and reproductive healthcare, whatever the service. That said, on some days our centres do experience scheduling issues and delays and we know this can be frustrating. We sincerely hope that instead of visiting an alternative clinic you give us the opportunity to rectify this issue with you by ensuring your next appointment time is scheduled most effectively- so that you are seen in a timeous manner. If not we completely understand and do send best wishes for the future.
However if you reach out the next time you are due for your injection directly to our colleague Shona who coordinates bookings, she will be happy to assist you. She can be reached through our contact centre ***or via her direct email ***
Kind regards,
Andrea Thompson (Advocacy Manager)
Good day,
We were very sorry to hear about your negative experience and wait time you faced at your recent visit to our centre. We sincerely apologise for the inconvenience caused and assure you that no client is more important than another. We care deeply about every person who seeks out our centres for ***ual and reproductive healthcare, whatever the service. That said, on some days our centres do experience scheduling issues and delays and we know this can be frustrating. We sincerely hope that instead of visiting an alternative clinic you give us the opportunity to rectify this issue with you by ensuring your next appointment time is scheduled most effectively- so that you are seen in a timeous manner. If not we completely understand and do send best wishes for the future.
However if you reach out the next time you are due for your injection directly to our colleague Shona who coordinates bookings, she will be happy to assist you. She can be reached through our contact centre ***or via her direct email ***
Kind regards,
Andrea Thompson (Advocacy Manager)