MN
Maria N
1 reviews | Active since Apr 2009
11 Aug 2015, 08:30
Bad attitude & veryyy rude
I booked an appointment over the phone for 15:30 & arrived at 15
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Replies (1)
Marie Stopes South Africa's replyOfficial
13 Aug 2015, 11:53Hello nkule,
Thank you very much for your feedback and for bringing this issue to our attention. Please be assured that we take client complaints such as yours very seriously.
In some instances our team does have to insist upon a client having her blood pressure confirmed by her GP before proceeding with a service. This can cause a delay and be frustrating but be assured it is with the ultimate health and safety of our clients in mind.
As to the poor client service you received, this has been raised with our team and will be managed by the Regional Manager for Gauteng. We work to ensure our centres reflect a warm and welcoming environment but when we fall short feedback like yours is vital in alerting us to the need for constant improvement if we are to deliver on our brand promise.
I believe you have been in touch with our Client Services team on ***regarding a follow up appointment but also feel free to contact me directly at ***.
Warm regards,
Andrea Thompson
Advocacy and Engagement Manager
Marie Stopes South Africa
Thank you very much for your feedback and for bringing this issue to our attention. Please be assured that we take client complaints such as yours very seriously.
In some instances our team does have to insist upon a client having her blood pressure confirmed by her GP before proceeding with a service. This can cause a delay and be frustrating but be assured it is with the ultimate health and safety of our clients in mind.
As to the poor client service you received, this has been raised with our team and will be managed by the Regional Manager for Gauteng. We work to ensure our centres reflect a warm and welcoming environment but when we fall short feedback like yours is vital in alerting us to the need for constant improvement if we are to deliver on our brand promise.
I believe you have been in touch with our Client Services team on ***regarding a follow up appointment but also feel free to contact me directly at ***.
Warm regards,
Andrea Thompson
Advocacy and Engagement Manager
Marie Stopes South Africa
Marie Stopes South Africa's reply13 Aug 2015, 11:53
Official
Hello nkule,
Thank you very much for your feedback and for bringing this issue to our attention. Please be assured that we take client complaints such as yours very seriously.
In some instances our team does have to insist upon a client having her blood pressure confirmed by her GP before proceeding with a service. This can cause a delay and be frustrating but be assured it is with the ultimate health and safety of our clients in mind.
As to the poor client service you received, this has been raised with our team and will be managed by the Regional Manager for Gauteng. We work to ensure our centres reflect a warm and welcoming environment but when we fall short feedback like yours is vital in alerting us to the need for constant improvement if we are to deliver on our brand promise.
I believe you have been in touch with our Client Services team on ***regarding a follow up appointment but also feel free to contact me directly at ***.
Warm regards,
Andrea Thompson
Advocacy and Engagement Manager
Marie Stopes South Africa
Thank you very much for your feedback and for bringing this issue to our attention. Please be assured that we take client complaints such as yours very seriously.
In some instances our team does have to insist upon a client having her blood pressure confirmed by her GP before proceeding with a service. This can cause a delay and be frustrating but be assured it is with the ultimate health and safety of our clients in mind.
As to the poor client service you received, this has been raised with our team and will be managed by the Regional Manager for Gauteng. We work to ensure our centres reflect a warm and welcoming environment but when we fall short feedback like yours is vital in alerting us to the need for constant improvement if we are to deliver on our brand promise.
I believe you have been in touch with our Client Services team on ***regarding a follow up appointment but also feel free to contact me directly at ***.
Warm regards,
Andrea Thompson
Advocacy and Engagement Manager
Marie Stopes South Africa