PM
Pride M
1 reviews | Active since Oct 2015
08 Jan 2016, 13:19
Appointments
I had an appointment for 12 pm today, I arrived at Marie stoppes at 11.55 only to be told to join the line and queue even though I made an appointment. What's the point of having a booking system if it isn't used!
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Replies (1)
Marie Stopes South Africa's replyOfficial
08 Jan 2016, 15:23Hello PrideMonakhisi,
Dear Pride,
I have been in touch with colleagues in our Client Services centre and at Gandhi Square and understand you have been assisted.
We sincerely apologise for the delay today. We are transitioning to a new booking system and do run into challenges. Sorry that these adjustments affected you, we are working to do better and ensure everyone is assisted in a timely fashion.
Please let us know if you were happy with the service you received and thank you for bringing the matter of the appointment time to our attention.
Kind regards,
Andrea
Advocacy and Engagement Manager
Dear Pride,
I have been in touch with colleagues in our Client Services centre and at Gandhi Square and understand you have been assisted.
We sincerely apologise for the delay today. We are transitioning to a new booking system and do run into challenges. Sorry that these adjustments affected you, we are working to do better and ensure everyone is assisted in a timely fashion.
Please let us know if you were happy with the service you received and thank you for bringing the matter of the appointment time to our attention.
Kind regards,
Andrea
Advocacy and Engagement Manager
Marie Stopes South Africa's reply08 Jan 2016, 15:23
Official
Hello PrideMonakhisi,
Dear Pride,
I have been in touch with colleagues in our Client Services centre and at Gandhi Square and understand you have been assisted.
We sincerely apologise for the delay today. We are transitioning to a new booking system and do run into challenges. Sorry that these adjustments affected you, we are working to do better and ensure everyone is assisted in a timely fashion.
Please let us know if you were happy with the service you received and thank you for bringing the matter of the appointment time to our attention.
Kind regards,
Andrea
Advocacy and Engagement Manager
Dear Pride,
I have been in touch with colleagues in our Client Services centre and at Gandhi Square and understand you have been assisted.
We sincerely apologise for the delay today. We are transitioning to a new booking system and do run into challenges. Sorry that these adjustments affected you, we are working to do better and ensure everyone is assisted in a timely fashion.
Please let us know if you were happy with the service you received and thank you for bringing the matter of the appointment time to our attention.
Kind regards,
Andrea
Advocacy and Engagement Manager