Almost ******** lack of professionalism

Terrible service throughout. Firstly my telemed appointment didn't happen. I had to call the call centre, resend my POP and request someone actually fulfilled my appointment. Then when I had complications and extreme pain and called for medical advice, the aftercare nurse never called back. Eventually two days later and after expensive private doctors appointment I managed to speak to a nurse who told me to go to the clinic as I was presenting with an emergency I arrived and despite opening hours saying they were open, everyone had left for lunch. Eventually they were called back to their jobs and a doctor saw me who insisted I pull my pants down so she could check my underwear and told me "you are just scared of pain, it's fine." Only once I demanded a scan and insisted something was wrong did she get an actual doctor to perform a scan, confirm there was a problem and perform a second procedure. When I went into the procedure room three hours later, it was covered in blood, literally it was on the cupboards and lights. Nobody had gone through the procedure with me, only once a nurse asked with me on the table, did she call back the female doctor and tell her she had to explain what was happening. Everyone from start to finish was dismissive, rude, unprofessional and judgemental. Actually almost everyone except Sister Ntombela who insisted someone listened to me and held my hand. The doctors excuse "everywhere, even at your work, you know there are people who don't like or want to do their jobs. It happens".

You are supposed to be a place of refuge for scared and isolated women. You are failing.