Margate Sands Head Office Accounts inconsistency

We are the owners of 2 weeks at Margate Sands MR17 and P009. Since we bought it in the 80’s we made use of the Margate Sands agents to manage renting it out for the years we did not use it ourselves. The service was of good quality and the process smooth. A percentage of the rental income is then allocated to the agents as commission and handling fees and rest used to offset against annual levies.

Unfortunately, since First Group took over, it has become a huge issue. Our understanding is that Margate Sands head office is now handling all the rentals. We used to be able to trust in the process, but now we receive inaccurate feedback. In cases where the units were rented out for the full week we would receive feedback that it was only rented out for 2 or 3 days. We have verified the dates with the actual occupants every year and confirmed their 7-night stay.

Zietske and Geetha from Margate Sands Head Office asked us to stop enquiring and confirming the dates as they will provide us with the dates.

Since their dates and rental amounts consistently did not correlate with the actual dates and amounts we keep on insisting on this being rectified.

We receive different statements when we enquire. We have now received 3 different statements for the same unit and date range and all three statements are still incorrect. We are still not receiving any constructive assistance and are receiving regular phonecalls to settle the outstanding levy payments. We however require the correct statement reflecting the actual rental income.

We are only being referred between Zietske and Geetha and therefore we are not getting these issues resolved. If the same people who are responsible for sorting out the queries and rectifying the issues are the people who are making the errors in the first place how will this get resolved?

This has been a very unpleasant experience and all we ask for is assistance in resolving this factually and amicably.

We are still waiting for feedback and assistance after more than a year of enquiring.