MARGATE SANDS

It is with a high degree of disappointment that I have to write this review I booked into Margate Sands for my Honeymoon on 16/11/2019 and to this date after several phone calls and emails the GM (Leonard) is still investigating

In order for this to be classified a disaster let me put out the issues that I had at Margate Sands

1) On 16/11/2019, at 17:25,I called the Margate Sands and informed the reception that I would be late and to ensure that the room is properly prepared, as i was on my honeymoon 2) On arrival, after hooting at the gate, the security guard was also the receptionist 3) Room 7 which was allocated to me was in no way prepared as I had expected 4) There was nobody to assist with my luggage, considering we had flew down from JHB and then drove to Margate 5) The next day there was construction going on and kids screaming around my room *NOT THE WAY I WANT TO SPEND MY HONEYMOON* 6) The towels were dirty and not replaced 7) The **** walks into my room without knocking * I AM ON MY HONEYMOON FOR CRYING OUT LOUD* 8) Window was broken and the sliding door was off its tracks 9) There was an army of ants in the room 10) During my stay nobody called to check if everything was ok 11) Terrible sewer smell in the room 12) No visable activities list or resturant guide

I tried to call the reception (19-22/11/2019) several times to voice my dis-satisfaction and got no answers. I then contacted the GM (Leonard) around 26/11/2019 and explained my dis-satisfaction with Margate Sands. I even went to the extend to tell him that Margate Sands had ruined my Honeymoon. I only reason I booked at Margate Sands, was because it was highly recommeded

After receiving no feedback from Leonard ***), I went to the extent of sending him a mail on 08/01/2020 detailing my experience at Margate Sands and still there was no feedback. A week later I called him ***) because it surely does not take two months to investigate an issue like this.

" MARGATE SANDS U RUINED MY HONEYMOON"