Horrific experience at Margate Sands 4 Star Accommodation

We are currently booked into margate sands and the experience for a 4 star place is quite shocking. The problem is having no water they have told us it's a municipality problem we have not had water since 3.30 yesterday when we arrived they said there was a delay but never told us there is no water at all. This is the worse experience my family and I ever had. We are awaiting to be assisted with an alternative accommodation. It's a pandemic and water is quite necessary my family awaited for this holiday since Feb 2020 it was cancelle and rescheduled for December. The state we currently are in is unacceptable. They should have not accommodated people knowing this situation and should have informed their guest that there is no water at all. We wasted our time even coming through for this holiday. Guest that are book at Margate sands be very careful. This situation is the worse ever.