DISGUSTED BY THE FILTH...ROACHES AND STAFF THAT ARE BULLIES

On Wed, 05 Jan 2022, NOT EVEN 1 STAR FOR THIS DISGUSTING FILTHY PLACE

We arrived on Saturday afternoon with our room not cleaned...bottles everywhere and stinking of alcohol unit 31 They then moved us to unit 15 Not enough cutlery and riddled with ****roaches We paid R17000 for this holiday and not worth it It's now Tuesday and we are told that we can't be on our balcony after 10pm They stood here until we went in

The staff don't even take notes when we complain about anything They claim to clean but don't And then to top.it all we ask for the rules and they say it hasn't been updated and we need to listen or else they were will call the reaction unit Is this how guest are treated nowadays We were.not the only people sitting on the balcony but we were treated like ********* I demand an apology or my monies back so I can go and have my holiday with my family somewhere else It's obvious that you have enough clients who appreciate the filth..the ****roaches and the rude staff who threaten you to get in or else we will have a reaction unit to come here Really disgusted by this Is it because we are Indian I'm.sorry but the black residents were also not complying but no one approached them Yes I am asking if it's a ****** thing I have never had this kind of treatment at any other resort or hotel

I want answers please Moaaza Ismail Angry and disgusted