****** of my money & Pathetic Management

I just received the most pathetic service at Blueroute!

I bought a waffle which is supposed to come with frozen yogurt. Upon receiving the waffle, I asked for my frozen yogurt to be in a tub and not on my waffle as this is my preference as a customer. The lady assisting me told me they are not allowed to do that as they take stock of the tubs. I asked her if I'd have to pay for the tub, she said no, they are just not allowed to do that. I asked to speak to the manager and she told me that I would have to pay R2 for the tub...awesome! We're getting somewhere. I don't have a R2 coin so I'll swap for it. The manager says "No, I'll get charged for it." I was amazed at how me supporting them does not mean anything to them. As a customer, I expect the manager to at lease have some problem solving s****s where the customer walks away happy. But no, this was not the case. I paid R38 to walk away with no frozen yogurt and a warmed up waffle - cos they warm up frozen ones.

Because of R2, a loyal customer, walked away unhappy. How is this not *******? I hate this place now!