WRONG DETAIL & RUDE ATTITUDE

Hi I would like to report the inexcusable behavior and conduct on the part of JD Financial Services' (JDG) call center agents. Firstly I had two accounts with JDG, one of which I settled in September 2015. During the course of last week one of their call center agents phoned me informing me that I am in arrears for one month. When I asked for which month, he indicated for last year February. I asked how can they inform me 1 year and 9 months later that I am in arrears and that their statements, that I receive each month, doesn't reflect that I am in arrears. So clearly they are sending me false statements each month. After the call I immediately emailed their JDG (email address provided on their statement) where Saturday another person phoned me. He indicated that I made an arrangement in September 2015 with one Maggie and that I did not pay, I told him I did no such thing and that I did pay where he insisted me to tell him why I didn't keep to my word and told me to GROW UP repeatedly. I will not make a double payment to JDG and I demand an apology where after I will take legal action against them for the rude conduct on the part of their staff. I will not tolerate their harasment