Worst Customer Service so Far!

<p>Hi,</p> <p> </p> <p>We bought a bed from Russells in Pumlani on the 30 July 2017, to be collected from the JD Supply chain in Rosslyn. Today, 31 July 2017, we hired a driver and proceeded to Rosslyn, we handed the security guards all docs he requested, and then waited. He then returned 50 minutes later to say that the collection note didnt have an invoice number.</p> <p> </p> <p>We then phoned the Russells to inform her that there were no beds at the warehouse. She phoned the Customer service manager at JD, and then told us that Florence would assist us, we should wait at the gate.</p> <p> </p> <p>But we waited for a good extra 50 minutes. I finally phoned Florence from my cellphone, when she finally picked up the phone, she tells us that there are no beds, even the store (Russells) is aware that she had only 300 beds, bla bla bla! And that we are fighting, like really sesi? We have waited patiently and passionately for so long and all you can do is shout at customers like that? How convenient that you refused to talk to the customer face to face, you must be a kind of a special Customer Service Manager!</p> <p> </p> <p>My point is, I bought a bed set and was told to go and collect it from the warehouse. Sesi Florence and the security guards denied us access to the warehouse, for 2 hours we were waiting hoping that we would get assistance. My little understanding is that once I get a Cash Sale Order, then it has been reserved for me, its simple customer logic. </p> <p> </p> <p>Florence need to understand that working at customer services means just that, customer service (including going a lil extra mile to assist a customer, or referring them to other stores, or at least being calm to them). She refused to allow us in, let alone come to the gate to speak to the customer. How rude? </p> <p> </p> <p>By the way, Russels still confirmed that they were seeing 11 beds on the system while we were at the gate. She sounded so defensive like she is reserving them for her friends. Anyway, we must rather invest more on telephone etiquette training for Florence.</p> <p> </p> <p>On the other hand, the Branch Manager at Pumlani Mall really dissapointed us. Why make an impression that you are selling beds when you know that they are not really there? We are not going to waste time waiting or arguing, please refund us back tomorrow, 01 August 2017, we will collect the money.</p> <p> </p> <p>After we left the warehouse, we phoned the Branch manager ya ko Pumlani again, to check if there are any available warehouses we could try! She referred us further to Ellisrus warehouse (gae Limpopo), isnt that hillarious ?</p>