Worst Customer Experience

To whom it may concern:

I am only forced to resort to the extent of expressing my views on this company as my experience was quite overwhelming these past two weeks. Admittedly, I must confess that I have been receiving calls from JD financial services due to nonpayment on my account with them however it was to my disappointment that my only humble request was to not receive calls regarding the arrears that are outstanding. This Wednesday the 13th of December 2017 I did call their customer service department and had spoken to a consultant and relayed my concerns to which the response I was given was that I am "receiving calls because of the arrears on the account" and that once I had made an arrangement for payment these calls would stop, nonetheless I made an arrangement for payment which I am definitely going to keep up to. Perhaps, most would agree receiving a call now and then would be permissible, however I have received up to 13 calls a day and speaking of which I was called today 11 times! Also - it seems my voicemail box is full and cannot receive any actual voicemails as I have received numerous generic voicemail messages, that too being the exact same message every time. Further, I attempted calling in the number that was quoted on the voicemail which is ********** 376 and both the consultants I reached blatantly cut the call on me while I was speaking to them. I am now very concerned with the way this issue has been dealt with and I expect someone who truly knows how to conduct themselves in a more professional manner than I've been treated to contact me and put this matter to rest as soon as possible. I trust that JD financial services has all my recent and updated contact details and look forward to hearing from one of their senior representatives promptly.