Why as struggle to settle account?

I have an account with Joshua Doore which was handed over for collection to Landau Attorneys. Last month I requested from Landau Attorneys a settlement quote which they gave and I settled the account. I have taken note that the payment was allocated by JDG and my credit record updated, but now, JDG has not closed the account nor flagged it as a paid up account on my credit record. Also they claim that there is a balance of R207.00 outstanding, of which I don't understand as I have paid the full settlement amount I was offered. Can somebody please help me rectify the problem, have account updated as paid up with the Credit beaures and a paid up letter issued to me. Surely there is a problem, if its not with Landau then it must be Joshua Doore. I don't know why this is now too much of a struggle.<br>