Very very bad or NO service

My lounge suite was collected on 17 Aug 2017. Tomorrow is 17 Sept 2017 and still no word. We currently sit on outdoor furniture in our lounge. I've spoke to Elvine, her Manager Patrick and his Manager Stacey all in client care. Not even the Management respond to any calls. Between Patrick and Stacey both promise to five feedback with NO FEEDBACK at all. This is by far the worst service We ever receive since the day we bought the furniture. Maybe Mr Peter Gtiffiths will assist us with a better service.