Utterly Dissapointed

I have been trying to get hold of karabo who handles ***** disputes, it's either she doesn't pick up or she tells me she will call back, my life is stuck because of you guys, I have been listed in the south African ***** and prevention services and i want to be removed, I got letter that stated I must call one of you guys, howver no one has helped over the last 6 month, iam extremely tired of all this