Sick and Tired

I requested a settlement letter for my Russell's three weeks back and Im still not assisted,my account was handed over then when i call ADRS they told me that my account is back at the store. I've called numerous time but they keep taking me from left to right left and centre(REF ***),I've never been a fan of PING PONG and i don't like playing one. Provide me with my settlement letter so that i may be done with you guys as in like today.