Russells Online - Ridiculous Customer Service

I purchased a bar fridge from Russells online on 24 July with order #*** and was instructed that delivery would be between 3 - 10 working days. After multiple emails to the JDG Resolution Centre I am yet to receive any information regarding where my purchase is. On 31 July ( 5 working days) I was instructed via email by Aldridge that delivery would take 3 - 10 working days, and that I would be contacted when the order is to be delivered. On 12 August (13 working days), I received an email from Glynnis asking if the matter had been dealt with and after replying that it had not I received no communication back. On 17 August (16 working days), I received another email from Aldridge saying the matter had been escalated to the relevant, and unnamed, department and that progress would be communicated at "first opportunity". This morning, 19 August (18 working days), when tracking my order on the Russells website my order is still stuck on the first stage "Order placed successfully" and I am yet to receive any effective communication regarding the progress of my order or the complaint. There is absolutely no excuse for such shocking communication and service during this time, regardless of the situation we have been put in during COVID-19. I have received no phone call or effective communication from anyone regarding my purchase and that is where the issue with this purchase comes in. Availability of stock can be excused during such a pandemic; however, common decency and customer communication should not be allowed to be at such a shockingly low level.