RUSELLS & UNIVA BRAND - UNHAPPY CUSTOMER

My name is Miriam Fikile Mthimkulu one of your Customers that made a purchase at Russell’s shop in Mayfield. Never did I know that making a purchase of a UNIVA stove at your stop in Mayfield will bring me so much agony, stress and utter disappointment. Had I known in 2020 when I went to buy that stove I would be stuck with a useless piece of metal, I would have reconsidered my choice.

Ever since I got that stove, it has been nothing short of a year’s long nightmare one after the other. Imagine paying every month but not being able to get the full experience of your purchase. I’ve complained about the glass of the oven falling, stove plates not functioning optimally and when they do work, It takes me 2 hours to cook rice. The oven door doesn’t close properly meaning that I cannot bake anything using that stove.

I’ve complained about this more than 15 times at the store to the Agent Marry and the Branch Manager. I’ve bought a Defy stove in the past with OK furniture and had no issues with the stove for over 10years. This stove is not even 2years yet I’ve had it with it.

Fundiswa the call centre agent that I spoke with today 9/12/2021 told me 2 tickets had been logged and the response from the Technician is that the Warranty was null in void. What nonsense it this. The last Technician that they dispatched in September 2021 was full on attitude and did not even engage us the customers when we were trying to tell him our grievances with the stove.

The last complaint I logged with the stove was in November 2021! So what happened to that ticket? Is my grandchild supposed to get injured by the falling oven glass before I get my credit from UNIVA??? I don’t want them to send me any more technicians over to my house. I want the manufacturer to credit me my money so that I can get a totally different brand all together.

I have consulted my legal advisor and if my complaint is not attended to, will ask them to proceed with the case. I will also share my experience on HELLOPETER and all social platforms. Im tired of all this! YET MONTH END YOU EXPECT FULL PAYMENT. I CAN’T CONTINUE LIKE THIS ANYMORE. IVE BEEN OVERLY PATIENT!