Refund

I paid a settlement on 26 Jan for my Russels account I am still waiting for my account to be closed a settlement letter and a refund on my R567.00 that was deducted on 30 Jan after I paid their settlement amount<br> I keep on phoning no answer or the phone is being hanged up after the consultant asked me to hold.I sent like 14 e-mails and asked for feedback NO RESPONSE.<br> I want my Money and my settlement letter.I gave them 5 working days since i reported the deduction it's been 6 days now.I want compinsation seeing as a client of JDG group when you are late on a payment they give a penalty fee but when they are late they just dont care. I will never do bussiness with them again.You know the sad thing is i was never late on a payment i am a loyal customer and this is how you get rewarded after paying a settlement.