QUERY STILL NOT RESOLVED

It's been over a month now since I've logged a query with JD Financial Services with regards to my account. I was re-issued with another contract after I was never told about any of their additional costs initially, my contract was never issued to me on the very first day since they had problems with their system and when I went to fetch it they had included additional costs that were not agreed upon. <br> <br> Therefore I was issued with another contract to replace the first one. However JD Financial Services is still billing me using the old contract and when I asked for a settlement letter it wasn't right. The store acknowledges that the old contract has lapsed although JD Financial Services still sends me a statement reflecting the principal debt and additional costs from the previous contract.<br> <br> The response that I've received so far is that they will provide feedback as soon as they have reversed these additional costs. <br> <br> It's taking too long, this should have been resolve on the first day of my inquiry. I don't understand why it is taking this long to issue a corrected statement.