POOR CUSTOMER CARE AND SERVICE

My dad passed away on the 9th of July 2020.He had an account with Russells Furnitures in Queenstown Eastern Cape.On the 17th of July my mother went to claim the death payout but was told there is no electricity she will be called in a few days.The call never came and we went again on the 4th of August.On this day we were told there is no one at head office to take our call and assist us.What if we were depending on this money for the funeral then it means my dad would still be at the mortuary.He was good paying customer but now we are getting no customer care or service.I would advise people to think twice before buying from this company.Highly dissapointed