Personal Loan Complaint

I logged a complaint online with JD Group in October 2015 and to this day I have not had a response.<br> <br> This is the ID I was given online to track the complaint: [Customer Resolution Centre #157018].<br> <br> My Father has been lended money by this company and he is a pensioner, he has asked a lot of timebefore to have the debt reduced or a fair settlement amount but no one responds and its not to my surprise as no one responded to me as well.<br> He has no other income but the grant and he is expected to pay over R500 a month? he is old and still has to eat and live where does he take so much money from. The interest and other charges on the account are making it double the amount he owed.