Pathetic service JD Group

Good day Colin

I would like to write to you to complain about the service received from your clear water mall branch the sequence on events are as follows

- We went to your Clear water branch on the 31/08/2020 to purchase a durable lounge suite – speaking to the sales person explaining to them that we have 5 dogs and 4 cats and 2 kids, we spoke to a sales person Eunice and the store manager Lydia who advised on the lounge suite which they will be getting in stock on Wednesday - WE phoned the branch on Wednesday they confirmed they got stock just not on the floor - Thursday 31.08.2020 we went to the store and paid cash for the lounge suite, delivery and master guard with confirmation we will receive delivery on Friday - Up until Saturday we have not heard from the store, we called the store again only to find out they have 3 in stock 2 is broken the 3rd will be delivered on Monday to us - Monday after much fighting and lodging a complaint( bearing in mind your complaints department never came back to us) the lounge suite was delivered at 4:30 without being master guarded - Another week of fighting and today being the 14/09/2020 the guys come out to master guard after getting confirmation from Rajesh Singh on Friday that it will be done today 14/09/2020 the guys have been 3 tims - A) the nozzle of the machine is not working - B) Masterguard is finished after one couch - C) Not enough Masterguard, according to the warehouse they did not order enough

I refuse to take responsibility for the lounge suite

I have cancelled multiple meeting and have spent more than R600 in air time and no one can assist me.

No one bothers to answer their phones or to take me seriously

This is not only unprofessional it is thievery