Pathetic customer service

Firstly, even though I never missed a payment, they are quick to call and say when your next installment will be deducted, sometimes three different people called me for the same month or they even call my partner. I email their customer service for information since I want to settle my account I get a email back with someone telling me that someone will get back to me in the next 72 hours (3 days to respond to an email, are we still living in the dark ages).<br> <br> I settled my account, bar the last payment for this month since I was told it will be to late to stop the payment going through, I then mailed the proof of payment to the queries email address and I am still waiting for someone to even respond on that email.<br>