No delivery

I ordered a bed from Russells on the 25 September 2020 and to date have not received it and its a nightmare actually dealing with their staff. We have been given the run around by customer care constultants. We eventually got an email from Puleng Tsikoe - who is very rude for an Online store manager. We were told that the base is discontinued. We have requested an urgent refund, as my mum ( who is disabled ) has loaned a bed and we urgently need to now buy a new bed for her. He has now opted to ignore my emails instead of actually trying to assist. He is a sad excuse for a manager and clearly has no intention of actually assisting customers. I will NEVER utilise your online services or your services ever again because this experience has left a bad taste with me. I have never been treated in such a way and refuse to take PATHETIC customer service, when we actually are paying for our goods!!!!!!!! Can someone please get my mothers refund done URGENTLY!