Incorrect billing again

I really am not happy with JDG. I have never not even once missed a payment but I'm AGAIN listed on the ITC as a bad payer. I keep getting smses that I'm in arrears. When I call to enquire, I'm told to ignore the smses as they were sent in error. 2 days ago I decided to check my credit report and I find that I'm in arrears for the month of August. Yet August is not even over. I have given JDG so many opportunities to resolve this but now I'm afraid I'll have to go the ombudsman. I work for a bank. I cannot afford to have a bad credit record.<br> <br> I also wasn't happy with the last response I got from the report I wrote.