*********** Staff

Late March 2016, I received my quarterly statement saying I am in arrears of one installment added to my installment for April. At this point, I owed no money at all. I would be owing my April installment by 1 April 2016. So a few days before the end of the month, I emailed JDG Financial services asking that they please correct my statement. this was never done. I left no money in my bank account because I refused to allow them to take double installment out my account. Then on 6 April 2016 after not having received a response, I called and the lady told me the the reason I am in arrears is because that is April and May's installment. We are at the beginning of April, and I owe no money for May. And according to them I was in arrears prior to April 2016. I E-mail her the incorrect statement hoping it will be corrected. The next day I hear nothing so I respond to her E-mail again asking her what is happening and she asks me to send her my ID number so that they can look into it - however the day prior to that I sent her all the details and my statement and then she asks for my details again. <br> <br> I am STILL waiting for this issue to be resoloved, all of which impacts my credit record