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<p>I have an account with Bradlows which I believe the JD Group does the financial admin for . I've called in last week Wednesday and requested to be transferred to someone who can assist with my account but I was placed on hold for over 20mins till my airtime ran out . I've paid my account and yet I checked my credit report with Transunion and you people haven't updated my payments and this affects my score . I've been calling you since March to sort this out . I'm definitely taking this to the Ombudsman if I'm not assisted by the end of this week . My account is up to date however you people don't update with the relevant people . I've sent an email and I was advised I would be called in 72 working hours but that has elapsed and no one has called me . </p>