in-accurate information

this is the 2nd time am having a query about my JD account this time around i thought i was going to sort this out with them but unfortunately they failing me again the guy am communicating with doesn't care of the fact of the matter that if i wasnt given false information in the first place all of this wouldn't have happened. my account was in arrears due to that i had disputed payment then made arrangements that they should debit instalment of 2000 which my instalment is 1103.00 with a portion of the arrears which was done on the 25/07/15 then emailed the enquiry department to get my total outstanding arrears was given an amount of 1502.56 specified with Jerome if he is certain he assured me then i consulted the branch in rand-burg was advised the amount is accurate paid in the full arrears cash at the branch and according to myself my account was up to date since that day. now all of a sudden i receive an Sm's that my account is in arrears and my total due is 2217 meaning that is my instalment of 1103.00 +1114 of arrears which i don't understand how,i sent an email to the complaints department and Matshidiso advised that unfortunately i need to pay the arrears in total due amoun