ignoring my emails and not being helpful at all

after I settled my incredible account and emailed the proof of payment to jd financial so they can update and clear my name at the credit bereau fom the 11th of april till today being the 22 I have never go correspondence or an explanation of the procedure and no one has called and my emailed are not responded to.i was copied in one of the emails for a gentlemen called tshepo maketekete to assist but no response so far. <br> <br> I want correspondence and according tp the fact that I have settled the are supposed to assist me and do the update on my profile as per the new credit law. <br> <br> I feel very much disrespected and violated at the same time and I wonder what kind of bad service jd offers and all the armatures they employed as customer consultants. <br> <br> I demand them to assist me with the update and for a consultant to be assigned to deal with my case because I have settled it period.