Financial Services Query

On the 24th July i logged a Query with JDG concerning my account i have with them which was listed on ITC as having a judgement. On the 28th Khensani Maswanganyi forwarded my query to the relevant department within JDG, and on the 7th August 2015 i was to the matter has been forwarded to relevant ITC companies to update their records as an incorrect code was used when updating their records in June. i was informed that this matter would take 10-20 days to be rectified. To date nothing has been done and Call centre agent called Rhyno told there's nothing they can do, and is impossible for them to give constant feedback on something that is beyond their control. When they uploaded an incorrect code it was in their control and now it beyond. This has had a negative impact on my credit profile which i think they are failing to understand, and i wonder how many people go throught such an ordeal