Defective goods, *********** staff and unfair handling of complaints

I bought a Nordic extra length frame bed from Rochester Wonderpark on 25 April 2023. This bed was for my then 14 year old son. In March 2024, the frame supporting the base of the bed just fell and we couldn't put it back as it was broken. I called Rochester to report the matter and was told that a ticket will be logged and Head oFfice will call me. I am still waiting for this to be fixed even today. I spoke to Thabang (Sales Rep) and Patricia (manager) l don't know how many times. I last spoke to Patricia on the 18th of February 2025 and still waiting. Such incompetency in dealing with complaints. Selling inferior product. It's almost a year since i complained and the bed was just a mere R5000. Worst company to buy from , *********** staff