CONSULTANT DROPS CALL ON UPSET CLIENT

Called Jd groups contact centre and was put thru to accounts department without being notified that I am being put through, came through to a Chantel who was extremely rude and,I asked the consultant if I can have the banking details to make payments on my account,she had given me the details however,the consultant did open my account until I asked her to check my details on the account,I work in a call centre and that should be the first thing the consultant does furthermore, the consultant then opened my account and realised that my account is being managed by a 3rd party debt collector and had then told me I should call them of which I had done already but couldn't get thru, she had insisted that what I am saying seems to be unbelievable I have then told the consultant to that I got a sms from their 3rd party debt collector stating that my goods will be reposed and will need to call them but when I try to call that number it goes straight to voicemail, this process has been attempted twice already and with no resolution,while I was talking this very rude consultant had interrupted while I am talking,I had asked her to email the 3rd party debt collector,she drops the phone on me.